General Enquiries

How do I download the app?
You can search for PRUrewards on the Apple AppStore or Google Playstore.
Fri, 5 Jan, 2018 at 5:35 PM
Why is the app asking me to Enable Push Notifications and to allow Calendar Syncing?
Enabling push notifications allows us to notify you when points have been credited to your account as well as to update you on key Prudential information or...
Fri, 5 Jan, 2018 at 5:39 PM
I have forgotten my password. What should I do?
After downloading the app, you will arrive at a login page. You should see the Forgot Password option. Please select it and enter your Pruadviser email ad...
Fri, 5 Jan, 2018 at 5:29 PM
How do I contact support?
You can email us at support@rewardz.sg for technical support and delivery queries. For items related to points, please do email the PRUrewards team at PRUr...
Fri, 5 Jan, 2018 at 5:30 PM
I did not receive an email to create my password. What should I do?
Please follow these simple steps: 1. Download "PRUrewards" from the iPhone AppStore or Google Playstore. 2. When you reach the login page, pl...
Sun, 7 Jan, 2018 at 2:12 PM
I'm a new FC. When can I expect to receive my invite?
Accounts are typically created within the first 1 week from the date of appointment.  You should receive an email in your Pruadviser email then. If not, pl...
Sun, 7 Jan, 2018 at 2:26 PM
Where can I find out more about PRUrewards?
We have prepared a user guide for you that will give you a better idea of the programme and structure. Click here for the PRUrewards User Guide.
Sun, 7 Jan, 2018 at 2:31 PM