PRU FAQ

General Enquiries 7

• How do I download the app?
• Why is the app asking me to Enable Push Notifications and to allow Calendar Syncing?
• I have forgotten my password. What should I do?
• How do I contact support?
• I did not receive an email to create my password. What should I do?

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Points Collection 4

• How do I earn points?
• Is there a maximum number of points that I can earn?
• I have attended an event. How soon can I expect to receive my points?
• I noticed some discrepancy in the points that have been awarded to me. What should I do?

Functionality 3

• How do I check my Push notifications?
• How can I see all the upcoming events and activities being held in my organization?
• Can I login to the app on multiple devices?

Rewards Redemption 6

• I have redeemed a physical voucher. What happens now?
• I have redeemed an e-voucher. What happens now?
• I have made a redemption. What should I expect?
• I have made a redemption on my mobile but I have not received an email. What should I do?
• How long are vouchers valid for?

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